WHAT'S HAPPENING AND WHEN
October 1, 2026 — Retirement announced. The school closing date is confirmed via email, newsletter, and online classroom.
October 1 – November 1, 2026 — Retirement sale open. Enroll in any course at 50% off by November 1st using the code THANKYOU50 — that gives you a full two weeks to download everything before the school closes on November 15th.
October 1 – November 15, 2026 — Your window to download everything. Log into your classroom dashboard, open the Start Here! section in each of your courses, and download your files. Re-download any standalone digital download PDFs. Once the site is deactivated, enrollment information and course downloads will not be available to owner or students.
November 15, 2026 — Last day of access. The school is accessible through the end of this day. Download everything you want to keep before midnight PST. No exceptions.
FREQUENTLY ASKED QUESTIONS
Will my courses on other platforms/sites be removed? My courses hosted on other platforms will remain available, since those sites are operated independently from me.
But you promised lifetime access. What does that mean? Lifetime access has always meant access for the life of the school — and that commitment has been fully honored. Your materials have been available to you from the moment you purchased. The school is now closing, and November 15th, 2026 is that date. Everything is in your Start Here! lesson right now, ready to download. This is not a change to the terms of your purchase — the school closing on a defined date is consistent with what lifetime access has always meant.
Can I get a refund? My policy has always been that once purchased, you have immediate access to all course materials — and that remains true right now through November 15th, 2026. Because full access was granted at the time of purchase, I am not able to offer refunds or make exceptions, and this decision is final.
Can you make an exception for me? No. The refund policy, the access deadline, and the close date are the same for everyone. I know that's not what you were hoping to hear, but the answer stays the same regardless of the circumstances.
Will you keep classroom enrollment data or course content after closing Teachable site? After November 15th I will no longer have access to any teachable data including your enrollment information.
I'm having trouble with a download, video, or the platform itself. All zip files and PDFs provided have been carefully inspected for errors and are functioning properly across all tested platforms. If you are experiencing difficulties downloading these files, it is unlikely that there is a problem with the files themselves. Please double-check your internet connection and device settings.
For issues related to streaming, browser compatibility, or device functionality, technical support from hello@danielledonaldson.com is not available for download, video, or platform issues, as these matters are beyond her control. If you encounter any problems related to the platform, such as difficulties with accessing content or technical glitches, please reach out to Teachable student support for assistance. You can contact their support team by emailing support@teachable.com.
Important Notice Be aware that Teachable support may take some time to respond and uses AI; please allow sufficient time for their team to get back to you and take note of the site closing deadline: November 15, 2026. Make sure to resolve any issues before this date to avoid losing access.